RETURN & REFUND POLICY

Easy Returns & Customer Satisfaction Guarantee

At Chris Eternal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Window

Customers may request a return within 30 calendar days of receiving their order.

Return Requirements

To qualify for a return:

• Items must be unused, unworn, and in original condition.
• Products must be returned in original packaging.
• Proof of purchase or order number is required.
• Customized, personalized, clearance, or final-sale items are not eligible for return unless defective.

Refund Process

After receiving and inspecting your returned item:

• Approved refunds will be issued to the original payment method.
• Refund processing may take 5–10 business days depending on your financial institution.
• Original shipping charges are non-refundable unless the return results from our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs of the product and packaging.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product was damaged, defective, or shipped incorrectly.